10 Important Employee Engagement Metrics That You Should Track
Research by the International Risk Management Institute (IRMI) indicates that high employee engagement can significantly contribute to the success of a business. That’s why it’s crucial to keep monitoring employee engagement in your organization.
To achieve this goal, track the following ten employee engagement metrics.
A high absenteeism rate translates to low employee engagement. The top reasons for employee absenteeism include, among others, sickness, poor working conditions, lack of job satisfaction, and poor leadership. If the rate of absenteeism in your business is high, care to find out why and formulate ways of correcting it.
- Work-Life Balance
Thanks to the increased work-from-home rate, the line that separates work and personal life is almost non-existent for most employees. An employee will only be able to perform exemplary if there is a healthy work-life balance, and hence, this is a metric you should keep in check.
Following the pandemic-induced great resignation, more than 40% of working-age Americans are currently seeking jobs. However, a staggering 56% of them intend to seek jobs from new employers in pursuit of a bigger paycheck. It is worth noting that compensation significantly affects employee engagement, meaning you should constantly assess your employee satisfaction in terms of remuneration. Remember to also include benefits and perks for motivation purposes.
- Employee Productivity
Employees typically perform better when they are highly engaged. As such, keep monitoring the workplace productivity of your employees to determine the level of engagement. From this, you will be able to make crucial decisions.
- Customer Satisfaction
Happy employees are likely to serve customers in a friendly manner, leaving them satisfied with the company’s services. This means that you can gauge how engaged your employees are by analyzing the customer satisfaction rate.
- Employee Net Promoter Score (NPS)
About two-thirds of the Fortune 1000 companies use the Net Promoter Score to gauge their customers’ satisfaction. This metric is also helpful in monitoring the employee engagement level in your organization. It gives a general view of whether your employees can promote your business or not.
- Employee Turnover Rate
Just like the employee retention rate, the turnover rate indicates the level of employee engagement. A high employee turnover rate shows a low engagement level, and vice versa. This is a metric you need to keep tracking for better policy-making in your business.
- Alignment with the Organization’s Vision
While employees are there to work for your organization, they also have their visions. Employees whose visions align with the business’s long-term vision are likely to stay longer. You can measure employee engagement by evaluating the vision alignment among your staff.
- Professional Development
A majority of employees want opportunities for professional development. In fact, you’re likely to attract the best talents in the market if you offer employees chances for professional development. This can be done by running professional training programs, giving promotions, and connecting your workers to industry-leading experts in their respective fields.
- Total Health Index
The total health index gives an overview of an employee’s satisfaction concerning their mental health, workplace experience, physical well-being, and life in general. Assessing these four aspects will give you a score that indicates employee engagement level.
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